Customer Service/Ordering Information
Our staff of Fine Writing Instrument specialists will
be happy to answer all questions. Please call us at 800-253-7367 or 212-964-0580
weekdays: 8:00am to 5:30pm, EST and we will assist you with your request,
or you may e-mail us at
Our Personal Guarantee:
If you are not completely satisfied with
your purchase, please return it to us within 30 days (10
Warren Street, New York, NY 10007) and we will give you a refund or exchange
your product, whichever you prefer. All returns should be in their original
packaging. Please clean all fountain pens before returning them to us.
Sorry, no returns can be accepted on engraved items.
The security of your personal and credit
information is very important to us. This is why all online orders
are encrypted using both Secure Sockets Layer and PGP technology.
Also, unlike many e-commerce sites, we don't store any
customer information whatsoever on our web server.
You can be confident that any information you submit to
us will be kept secure, and used solely for the purposes
of fulfilling your order and for our private mailing list.
Most new pens are covered by a manufacturer's warranty.
Should you require service, the manufacturer's authorized service department
may be contacted directly.
Off-line Ordering Options:
If you prefer to order "off line," you may print
out the shopping cart for easy reference and call us at 800-253-PENS,
or 212-964-0580, or you may fax in your order to our 24-hour fax line
at 212-227-5916. Click here for a faxable
Many of our pens are suitable for corporate logos
and engraving. This can be done quickly and affordably, so please call
our Corporate Gifts Specialists (800-253-7367 or 212-964-0580) to find
out more. Simply choose an engraving style from our Corporate
Gifts & Engraving page and call us with your order.
If you have trouble picking the perfect gift, you may
wish to consider a Fountain Pen Hospital Gift
Card, available in various denominations starting at $25.
Each Gift Certificate is gift wrapped and we include our latest catalog so
the recipients can make their own choice from our many products.
Free Gift Wrapping!
We will be happy to gift wrap and send a card with any item you purchase at no extra charge. Simply select "gift item" on the Checkout page and enter your gift message in the provided box. We are sorry but items sold in the "Ink & Refills" Section are not available for gift wrapping.
We are not responsible for any typographical errors.
Prices are subject to change without notice.