Customer Service/Ordering Information

Any Questions?


Our staff of Fine Writing Instrument specialists will be happy to answer all questions. Please call us at 800-253-7367 or 212-964-0580 weekdays: 8:00am to 5:30pm, EST and we will assist you with your request, or you may e-mail us at your convenience.


Our Personal Guarantee:


If you are not completely satisfied with your purchase, please return it to us within 30 days (10 Warren Street, New York, NY 10007) and we will give you a refund or exchange your product, whichever you prefer. All returns should be in their original packaging. Please clean all fountain pens before returning them to us. Sorry, no returns can be accepted on engraved items.



Online Security:

The security of your personal and credit information is very important to us. This is why all online orders are encrypted using both Secure Sockets Layer and PGP technology. Also, unlike many e-commerce sites, we don't store any customer information whatsoever on our web server. You can be confident that any information you submit to us will be kept secure, and used solely for the purposes of fulfilling your order and for our private mailing list.


Warranty Information:

Most new pens are covered by a manufacturer's warranty. Should you require service, the manufacturer's authorized service department may be contacted directly.


Off-line Ordering Options:


If you prefer to order "off line," you may print out the shopping cart for easy reference and call us at 800-253-PENS, or 212-964-0580, or you may fax in your order to our 24-hour fax line at 212-227-5916. Click here for a faxable order form.


Pen Engraving:

Many of our pens are suitable for corporate logos and engraving. This can be done quickly and affordably, so please call our Corporate Gifts Specialists (800-253-7367 or 212-964-0580) to find out more. Simply choose an engraving style from our Corporate Gifts & Engraving page and call us with your order.


Gift Cards

If you have trouble picking the perfect gift, you may wish to consider a Fountain Pen Hospital Gift Card, available in various denominations starting at $25. Each Gift Certificate is gift wrapped and we include our latest catalog so the recipients can make their own choice from our many products.


Free Gift Wrapping!

We will be happy to gift wrap and send a card with any item you purchase at no extra charge. Simply select "gift item" on the Checkout page and enter your gift message in the provided box. We are sorry but items sold in the "Ink & Refills" Section are not available for gift wrapping.


Please Note:
We are not responsible for any typographical errors.
Prices are subject to change without notice.